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RimuHosting generously provides storage space on their Bakop backup servers for storing users' data for backups and synchronization across devices. Their response time to support issues is unbelievable, measured in seconds. And I've yet to have an issue they couldn't fix immediately. If you have hosting needs, check them out.
Currently in the Support Queue | 2 |
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Currently Being Worked On | 0 |
Unread | 0 |
Over Last | 12 hours | 30 days | ||
---|---|---|---|---|
Received | 2 | 257 | How many requests we have received from customers (including ones to which we have yet to respond) | |
Seen In | 171 minutes | 17 minutes | Time before the request is seen and prioritized | |
Staff Started Working On Requests In | NA | 7 hours | Time between receiving the request and us starting to work on it | |
Time To Handle Request | NA | 45 minutes | Time between starting to work on a request and sending off the reply | |
Responded In | NA | 14 hours | Time from when we received the request to when we responded to it |
The times listed are the times to deal with most (70%) of the requests.
How our support system works: