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Notices

Network Maintenance on AKL core router

PostedMon, 6 May 2024 22:17 PM UTC
Mon, 6 May 2024 18:17 PM EDT
Last UpdateMon, 6 May 2024 22:17 PM UTC (40 hours ago)
Mon, 6 May 2024 18:17 PM EDT
StatusOpen

This is a scheduled maintenance on core networking for fixing a protential issue on one of our routers.

Schedule:
- Start Time: 10:00 AM, May 9 (NZDT)
- End Time: 12:00 PM, May 9 (NZDT)

Impact:
Our network architecture includes redundant upstream paths. we do not anticipate any outage or disruption to our services during this change. You may experience routing through alternative paths as we carry out these enhancements. This is a standard procedure intended to maintain service continuity.

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Drive replacement

PostedTue, 2 Apr 2024 22:46 PM UTC
Tue, 2 Apr 2024 18:46 PM EDT
Last UpdateTue, 2 Apr 2024 22:46 PM UTC (5 weeks ago)
Tue, 2 Apr 2024 18:46 PM EDT
StatusOpen
Affected Serverhost1477.rimuhosting.com

One of the HDD's is showing some bad sectors.  We have been unable to resolve using system tools, disk replacement is required.

There may be some increased IO during this process, see updates below.

Tue, 2 Apr 2024 22:43 PM UTC: Requested

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host1297 memory issue

PostedTue, 7 May 2024 18:34 PM UTC
Tue, 7 May 2024 14:34 PM EDT
Last UpdateWed, 8 May 2024 03:04 AM UTC (12 hours ago)
Tue, 7 May 2024 23:04 PM EDT
StatusClosed
Affected Serverhost1297.rimuhosting.com
Affected Data CenterDallas (TX)

host1297.rimuhosting.com is not responding, this is being investigated. More details will be posted here as they occur.

Wed 8 May 2024 06:10 AM NZST - Identified host, checked status
Wed, 8 May 2024 06:30 AM NZST - Submitted Ticket with DC
Wed, 8 May 2024 06:44 AM NZST - Escalated DC ticket
Wed, 8 May 2024 07:00 AM NZST - Working with onsite techs to identify and resolve the issue
Wed, 8 May 2024 07:48 AM NZST - The server is not responding, we are moving customer data to a different server
Wed, 8 May 2024 08:15 AM NZST - Disks have been moved, we are re-configuring the new server to host the VPS's
Wed 08 May 2024 08:50:42 NZST - We are configuring settings on the new host server.
Wed 08 May 2024 09:14:32 NZST - Service has been restored, VPSs are all running.  Please put in another ticket if you continue to experience problems.

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