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Currently in the Support Queue | 14 |
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Currently Being Worked On | 2 |
Unread | 0 |
Over Last | 12 hours | 30 days | ||
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Received | 21 | 242 | How many requests we have received from customers (including ones to which we have yet to respond) | |
Seen In | 156 seconds | 16 minutes | Time before the request is seen and prioritized | |
Staff Started Working On Requests In | 50 minutes | 7 hours | Time between receiving the request and us starting to work on it | |
Time To Handle Request | 138 seconds | 49 minutes | Time between starting to work on a request and sending off the reply | |
Responded In | 22 minutes | 15 hours | Time from when we received the request to when we responded to it |
The times listed are the times to deal with most (70%) of the requests.
How our support system works: