I wanted to give major kudos to Liz in your support team for her professionalism and expertise in tackling an upgrade and troubleshooting problem for me. Her timely updates on status and collaborative work approach in resolving particularly arcane postfix/dovecot configs was comprehensive and accommodating to my specific requirements. The billed support hours she logged saved me so much time and headache and was worth every penny. She is a great asset to Rimu and I want to thank her for her assistance (and putting up with my b******t)!