One word: SPECTACULAR.
We can say whatever we like about our service on our website. What really matters is how our customers respond to our support. Here are a few snippets we've collected recently from our inboxes.
BTW: if you are a customer that would like us to attribute your quote with your URL, or have us add a quote from you, please let us know. And we also appreciate a reciprocal link on your site.
Your offering in VPS is exactly what I needed in that I can tailor my disk space and bandwidth to my needs rather than to some "bundle" with massive bandwidth and limited space or me paying for stuff I will never use.
I have been leading IT departments for more than 15 years in world class organizations like Bell Atlantic, Verizon, Cemex, Gerdau, etc. Let me tell you that I have never been so impress. The quality of your technical support staff and the way they care for customer satisfaction is superb.
Rimu is first-class and we are delighted with your service. How many hosting services contact their customers to offer more value for the same price? That is definitely contrary to our past experiences with other hosting providers. Please pass our kudos to your whole company, and thanks for the heads-up on the free memory!
I've been using your service for only a day, but the first day has been a great experience. You set up my server immediately, answered several questions within minutes of my asking them, and provided enough documentation on your site that I'm up and running with a production path for my Rails app with no problems at all (and I've never hosted a Rails app before and am spotty on my sysadmin capabilities).
I am looking forward to coming back to rimu after a year going through [a popular host], [and another host] and [another one] -- regardless of intent, none of them gave me the performance or uninterrupted service that rimu did. U guys have the magic ingredient it seems.
The main reason I wish to move my sites back to RIMU is the support, I think since this was my first web experience I took that for granted. If [the host I moved to] had any sort of support, I would simply stick with that.
Just a quick thank you to pass on to your support team. They caught our server down and "kick started it" for us before the IT people could wake me up this AM after they had done some updates that somehow corrupted grub. By the time I got up and down to my office to sort out the problem, your guys had rebooted the machine. Not quite sure how to translate this into "Kiwi" but Job Well Done! Your servers never go down, so I never get a chance thank your people for great support :-)
You guys provide really red-hot support: expert assistance and always fast. I was never so happy with the hosting I get, and I will never choose another hosting provider. Rimu Hosting is the best I've found.
Thanks once again for the awesome service that you guys (and gals) deliver. I just realized that I've been with Rimuhosting for several years now and I've had an almost 100% uptime (with no unplanned downtime) and no issues that you could not sort out for me, and all that for a couple of dollars a month! Thanks for the excellent service, keep up the good work.
Reason for returning: Quality of bandwidth. I left rimu back in January to look around and try to find some alternative host (I was trying to do more with less). Very few vps and dedi hosts had the quality of bandwidth that rimu did when I was here. It was either upstream problems (poor datacenters), cheap bandwidth (cogent), or cheap routers. This isn't good for mission critical stuff.
Thank you for being so proactive and swapping out the memory!! That's definitely above and beyond what anyone can expect from their hosting company, and you guys are living the promise of having sysadmins go beyond the call of duty. I'm loving you guys right now. :D
YOU ARE TOTALLY COMPLETELY REALLY AWESOME!! It works now, I can't tell you how impressed i am with your service...i really truly am...is there are survey i can take that to show how i rate you? or is there someone i can write you about how well you have helped me?? i really mean it...thank you so much!!
Thanks. Once again, guys, thanks for the fast installation of the very special set-up I wanted. You saved me *so much hassle*. This was really a dream come true... Just as valuable was the precise information you gave about what you did. You didn't just leave me with a job done but with me now knowing exactly what you did.
Wow. You/RimuHosting continue to blow me away. I need to figure out how I can get you additional customers. You deserve it. Thank you both for the changes, and for the detailed explanation/tutorial so that I can learn from it.
Thanks! I had possibly the biggest crisis of my site's history today, when [another webhost] killed the server I was using to host static content with apache. Was able to re-create the setup on my Rimu box in under an hour, with your help. I'm going 100% Rimu for all my hosting needs starting today.
Thank you! Yet another good experience with you guys. Please forward my appreciation on to your boss and his boss. I needed a new server for a customer and, while I already have several VPSs with you, I went shopping to compare resources/prices because I'm watching my bottom line. Anyway, I was very tempted by a few others (Amazon EC2 and [xxx])- but in the end stayed with you guys because your infrastructure is solid ([xxx]'s prices were so low I couldn't imagine how many VPSs they were cramming into a server) and, most of all, your support never disappoints. [Helpful and friendly support] is so uncommon these days among cut throat hosting businesses. I'll pay a little more for that. So whatever you're doing- keep it up!
By the way, you guys are awesome and have the best response time of any company I've ever worked with. And I've worked with HP, IBM, etc. all on supposed "Tier 1" accounts. Those were full of epic fail.
I just wanted to thank you so much for all the great service and excellent support you provided me through out the last 2 years here. I think you guys really ROCK. You are professional, attentive to detail and best of all you have amazing response turn around.
Thanks for the fast turnaround guys. I keep preaching about your customer service to all my friends. One of my buddies told me, "Yeah, we use RimuHosting. They're like the epitome of good customer service." ;)
You know, business is business, but you guys are the best I've run across in MANY years of IT... I'm the IT Principal Architect for a global company and have seen the range of services - your group has been consistently solid with communication, responsiveness, and relationships. If there was any way I could have avoided this, I would.
Again, thank you for your efforts - your company is fantastic.
We bang on this VPS all day long, all week long, and it's been months since there's been a single hiccup or slowdown.
So thanks for the great service over the past 4-5 months!!
I just had a client's server go down during an upgrade of a bunch of packages with yum. After the upgrade of about 150 packages, I decided to reboot just to make sure it survived. It didn't come back.
Before I could get my clients account info to send you a support ticket, you guys had identified the problem, sent me an SMS to my phone to let me know you were working on the issue. Before I could get my laptop open and connected to ping it, you had the server back up.
I wish I could have given you a clue as to the nature of the problem, but you beat me to it!
I've been a very happy Rimu customer for awhile now, and I'm a developer who often winds up fielding questions from clients regarding who to go to for hosting. I always recommend Rimu, but often the CEO/marketing types at the small companies I work with fall in love with some other ISP's "offering", and they just ignore my advice.
Most recently this has happened a few times with [a VPS hosting company with a pretty website]. For me, as a developer, I look there and quickly see through the thin veneer they have set up in front of what is essentially the same hardware offering that you have for effectively the same prices.
A guy like me who is a good developer but not an IT guru really appreciates what he gets from Rimu. If you were to choke back the gag reflex and concede to put up a facade in front of Rimu to fake out the execs at the startup companies, you would get more customers, and I would get to use your excellent customer support more often. :)
However, support is by far the most important area when working with any outsourced hosting solution. It's always scary knowing that if something goes wrong there's no way to personally interact with the hardware or software. Over the years these are the people who made it feel like we had our own staff manning our own servers at Rimu: Zu, David, and Carl.
But last night and this afternoon Ivan blew my mind away. A request from my chief developer for Tomcat and JVM updates and support resulted in a working solution within a few minutes. A few minutes. Let me just say that again. A few minutes.
I know you have a great support staff, but please do something nice for Ivan if you have something you typically do to reward your employees. Over the course of just a handful of emails Ivan has come up with working solutions and some really honest feedback. It turns out I hadn't looked at your latest hosting prices over the years, and Ivan informed me that we should have more ram for our servers at our current monthly hosting cost - or, he said we could down grade to represent what we're currently using and save on our monthly hosting costs.
With honesty like that I'll not only stay with our solution, but wouldn't hesitate to spend more on other features with you guys in the future. Honesty is such a rare characteristic in business today, and I just can't say enough good things about how Ivan pro actively communicated with us. Between this and the level of service and support, I'm one happy customer. I'll do whatever I can to recommend you to others as well as remain loyal to you as we grow.
This is a big moment for us, as we finally begin to roll out our betas. And there's no other hosting company I'd trust to be with right now than Rimu. From our days in Boston, to Chicago, and now finally in Palo Alto - I'm glad we've stuck with you. Thank you for running such a great company with such great employees. I realize sometimes support is decentralized, but if you're all in an office, I would be more than happy to pay for a lunch or some drinks. And whatever you do, hold on to guys like Ivan, they'll take your company really far.
I would love to know where I can add my own customer testimonial. The customer service you guys provide at Rimu is really a thing of wonder. I've worked in retail for 10-odd years and never seen its equal. Thank you very much.
Just a little surprise to say thank you for all your hard work on the servers. The help is very much appreciated and there's no way this could have happened without it. You guys at Rimu are AWESOME! I'm not sure what your gaming tastes are, hopefully there's something here you'll like.
p.s. I have to tell you that I have never been happier with a hosting situation in the decade+ that I've been doing this. The customer service you provide is extraordinary. I would never have thought prior to my experiences with your team that I would be bold enough to put all my eggs into one hosting basket. I look forward to many years with you.
Thank you for a great experience so far. We ended up moving just in time - we've experienced double the traffic - and about 10 times our transactions. And the servers are holding up really really well. Carl and team did a great job.
No support needed, I just wanted to thank your company and expert staff for such a wonderful hosting solution. I've always had a shared host with some other company and have always had nothing but problems, headaches, and frustration. Customer support and uptime were at an all time worst when I was refered to rimuhosting by a friend. Since then I have had nothing a wonderful experiance. I didn't need to know anything about owning my first vps as there was always someone standing by to answer my questions. Your staff even went as far as creating an AOL Instant messenger username to speak to me one on one to sort out my issues and get my site up and running. Thank you for such an awesome experiance and although the prices were slightly higher than the other ones I had researched, even though you offered me a slight bump in space and memory, I know understand that I am paying for top level customer service at its best which I have never seen with any other host. I'll be sure to place a 'hosted by' link on my site.
Thanks for fixing my schoolboy error with [that user account]. I have to say that I am astounded by the quality of your service -- many hosts would simply have shut down the box and left it to me to fix. So thanks once again!
So far everything has been really reliable, and the service has been just great. Responsive, knowledgeable, and nice [support staff]. You wouldn't believe how hard it is to just find 'nice,' let alone anything coupled with the other two.
Congratulations on the five year mark. You offer an excellent service at every level, and deserve your success. I have--I think--been a customer since the start, and have never had a single dissatisfaction or problem that was not promptly, professionally, and appropriately addressed. It is particularly encouraging to see how your growth has not hampered the personal touch you give to your business.
Rimu gives great service. Glad to hear you are doing well. Your support guys are great. They help your customers help themselves by giving them the knowledge and skills they need to run their own servers. You also don't treat us at dummies as many of my previous hosts have. I never seem to have to explain myself over and over again you guys get it right the first time!!
WOW! This may strike you as corny, but when I got to the end of your email and then tried the simple site myself I literally left the computer and jumped for joy. :-D I wouldn't have had a prayer [getting this setup] had it not been for the people on your team. You have made a customer for life. And one who will go out of his way to tell others to sign on with RimuHosting. (I've already told one friend who is preparing to put his company online.) And Rails is pretty "in" right now (I know the feeling; I started with Java right before 1.1 came around) so hopefully I will be able to influence a slew of people. Thank you. Thank you. Thank you.
I've decided to use your company to host my website. I'd like you to know that the main thing that influenced my decision was the quick, cheery, and helpful support to my many questions. And could whoever is reading this email please forward it to some kind of supervisor/boss/owner so that they know the people on the front lines are doing a heckuva job that makes a *difference* to your company. Regardless, people never hesitate to complain, so I thought it would be nice to take a few minutes to say something nice.
I'll be buying another VPS [with you] to run a number of other sites I've currently got hosted on [some other host], I'm much more happy with [RimuHosting] for a) the level of service here and b) the freedom of a VPS.
Incredible!!!! Thank you SO much for the fast and extremely appreciated response. I was watching the site as you were doing the work - getting quite excited, I might add, as I watched the site do things that I'd not yet been able to do. Your explanation was extremely helpful!! Some reps might not have taken the time to explain those things, but I know have more knowledge which will hopefully help me prevent from doing things like this in the future, and thus preventing a ticket to you. :)
It's been a few months since I've joined Rimu and just wanted to say, it's absolutely amazing. The vps I have is quicker than any of my rackmount poweredge's!! The servers fire up instantly, the network is great, the uptime is amazing. Last but not least, the support. My gosh you guys are amazing! Thanks!!!!
I ended up going with Rimu Hosting which was recommended to me by the founder of SliceHost himself. Their support team is insanely good. I've gotten responses within five minutes. And they also offer dedicated servers. So when my site gets huge, they can just move my VPS over to it's own machine.
Before moving out to start my own company I worked for a hosting company in the UKand I realise that customer service is one of the main differentiators in what is becoming a very commoditised market. While I initially came to you because of your low cost (I am a start up after all), I'm very impressed with the level of customer support you provide and I will certainly recommend you to friends. Please keep up the good work as your company grows.
I don't usually post this kind of thing on my blog but when somebody experiences a level of customer service that seems to be so lacking these days, one feels the need to shout about it. In all the time I've been with RimuHosting I've experienced good uptime with problems being sorted out quickly and efficiently. if you are in the market for a personal geek-friendly VPS at a decent price with great support then consider this an obligatory plug for RimuHosting.
I ended up going with Rimu Hosting which was recommended to me by the founder of SliceHost himself. Their support team is insanely good. I've gotten responses within five minutes. And they also offer dedicated servers. So when my site gets huge, they can just move my VPS over to it's own machine.
I would just like to tell all of you how pleased we are with your service. The setup was great, the response to questions from the support staff has been great. We are very happy to be working with RIMU, as it is making our jobs much easier.
Just a quick note to compliment you on your excellent support. I have opened two tickets since I opened my account, and both have been answered promptly with detailed explanations. In fact, in both cases, the support representatives, Adrian Deac and John Billings, went ahead and took the necessary steps to solve my problems themselves. I really appreciate the excellent help, as I am not a systems admin expert. The high quality of the support would make me recommend Rimu to anyone looking for hosting providers.
Thank you very very much for such quick and detailed reply. :) I just can't believe to my luck that I found really quality hosting company, which really works, instead of sitting and putting barriers between them and their clients, like most companies do, nowdays. Keep up the good work, guys! :)
Thanks for the deal. Also, just wanted to drop a note saying thank you again for making something that would be incredibly difficult with another a host into a very pleasant one-click upgrade. You guys never cease to amaze. Your loyal customer.
I've been fighting with [some host] for weeks trying to get more than 1-sentence answer out of support for help. [some other host] is a bit more responsive, but they are a little slow for me and not a VPS. Then Rimu? I signed up, and in the "comments" box mentioned what I planned on doing with the VPS... 20mins later I get a personalized email from [one of our support staff] saying he has *already set everything up*. It just about blew my mind. You have managed to run the company in such a manner that it is growing, but the quality isn't going to hell in a hand basket.
However, you must believe me when I say that I've never been more impressed with a hosting company, and if and when (which I probably will) need the services you offer again, I will not think twice about choosing rimuhosting.
Firstly I'd like to say thanks for providing a great service. My VPS is basically my first real venture into the world of Linux. With help from your team and Google, it's been a breeze! (I'm now real keen to replace my windows laptop with a Mac.
We've evaluated your services compared to several other vendors and based on your service offerings and, in no small part, the *excellent* pre-sales response I've received from your technical staff, we've decided to go with RimuHosting for our modest hosting needs.
Once again you guys amaze me with your knowledge and versatility. This sort of action on your part is one of the main reasons I am still with you guys for my hosting, and you constantly go above and beyond to assist.
I am a 67 year old retired engineer who runs a charity. A few months ago I had not heard of Drupal, Apache was an Indian tribe and MySQL rhymed with bicycle. I chose RimuHosting on reading favorable comments in this very forum. But I found them to be even better. E-mails are answered in minutes. Configuration of my site was entirely done by John Billings at no additional cost. Moreover, John Billings is very knowleable of Drupal. Requests for functionality was implemented by insertion of small Jscripts at the right place at no cost. I would happily recommend RimuHosting to all.
I wanted to tell you what a relief it is to find a friendly and competent hosting firm! I have had the run around from various firms that have provided such poor technical capability and support. Thank you for making this all so easy. The level of access and information you have provided has made the migration of my website almost trivial. You guys are excellent!
Thanks very much for explaining to me what was going on and taking care of it. I really wasn't expecting that, but thank you very much. My second day with a VPS with Rimu and I can now really understand why your customers rave about you!
Thanks. This is the first time I've interacted with Rimuhosting support, and you made this a very nice experience which is why I'm glad I not only host my stuff there, but I recommend Rimuhosting for my clients as well.
I have been a customer long enough now to see that the uptime and the CPU performance of the VPS are excellent. I am real glad Rimuhosting is prospering, and you can count on me being a customer for a long time to come.
Rimuhosting are based out of New Zealand, but offer VPS hosts in Australia, the US and Europe. Their support is excellent, and the servers are reliable. They don't make a song and dance about their support for Wordpress, but its all there.
I must say, I am very happy with the support you and your crew are analysis and DB development, and other folks would do the sysadmin. This is like having that same setup, except you guys are more responsive.
RimuHosting seemed to have the best overall word of mouth, particularly on their customer support. The folk I contacted there were friendly and willing to setup the server to any specification I wanted. They also offer a small discount for folk hosting open source software. I signed up to one of the RimuHosting MiroVPS plans a few weeks ago, and have been very happy with the decision so far. The site has good documentation and I've been able to follow their guidelines and handy scripts for getting the environment set-up how I want it. So far everything has Just Worked, which is great. They get my recommendation.
Wow, you guys really really ROCK. I did not at all expect for you to go ahead and install Zimbra. I just thought I would mention that on the order form to give you some statistics about what people are using the servers for (and give you a chance to say "hey, you need a bigger box for that"). Really. Wow. As usual you are going beyond the expected.
I tried you guys out before when I worked on a project for a friend ([edited].com). The setup was great - just root access on a linux box - yay! Worked really well so I've decided to put my own stuff with you guys.
This just to let you know that everything seems great in my new VPS and thanks for you speedy help. I am already impressed by the level of service, the fast replies to email and the fact that standard setup for webmin is using ssl ! Its a Sunday here in Indonesia, I never dreamed that I could achieve the purchase and setup all within the couple of hours you guys have delivered in. And that was with problems at my end with payments! Access seems fast even on my slow connection speed, wow. Again, thanks and good job!
Just wanted to drop a note to thank you for the good job. I'm a very happy customer and have been so for the past few years. I run a small business and the one thing I don't have to worry about is our web presence - I know you folks have it under control.
Thanks for working with Jonathan to get this fixed. I love coming back from a trip without internet access to see that you guys are willing to work closely with us to get this type of problem resolved.
BTW I've got a rails app up and running with Apache2/mongrel - it's fantastic, the site runs so quickly I can hardly believe it ([my RimuHosting site] vs. [my old site]). I about gave up on rails when I saw how slow it runs on shared setups.
Btw, i would like to say thanks to you guys. I'm extremely happy with the server and your service so far. This has been the smoothest server transition i've ever done (and considering how much i generally dislike it, i have done way too many) and server performance is excellent. I'm already recommending you all over the place :).
I've been boasting about the quality of RimuHosting service to my boss for awhile now ... which is why we purchased this VPS plan to do some of our hosting. This is another example of your stellar service. Thanks alot!
your service has been exceptional. It is why you got our business. I had been working with a handful of other hosting companies - your responses were the best and you give the impression that you want to help.
A while back, Dizzy and I decided to split a virtual private server (running Debian) from RimuHosting. While setting up yet another domain just now, I realized that I've forgotten to post about them, so herewith I correct the oversight. In short, they are great! Rock solid hosting, timely and knowledgeable service, datacenters around the Anglosphere, and great prices made even better by discounts for folks who contribute to open-source projects. My only complaint is you can't IM them via Jabber, only AIM, MSN, and Yahoo (c'mon guys, get with open source and open standards!). If you are a looking for a hosting service, I cannot recommend RimuHosting highly enough. Kudos, Rimu!
I just wanted to email you and your team of people and say that your service and support are top notch. I really appreciate how responsive you are problems. Everyone I have had to contact via support is very friendly and make the extra effort to help me. Your patience with me means the world as I have learned a great deal.
I'm still very impressed with you guys, and how much better VPS hosting is than shared. I got Rails, SVN and Switchtower setup in about an hour today, it took more like 6 to get everything working on [some other host] (spit).
RealMetrics would like to recognize RimuHosting with our VPS July 2006 'CPU Speed' Award. [Also] RimuHosting has a fantastic average response time of 6 minutes! As compared to the other hosts we monitor, this speed will give RimuHosting a full 10 out of 10 ranking.
Happy sysadmin day, Peter. Thanks for all the help and hard work you guys do on my behalf. I used to run a pretty big webhosting company - xxxxx.com. Our sysadmins worked harder, longer and better than anyone else in the company. And because things so rarely broke, people had no idea how hard those sysadmins worked. Because of that, I'm religious about celebrating sysadmin day...
Day One of the new VPS, and it's AWESOME. I can't believe I didn't just start out with you all. The performance is insane, and having root access on a server is a breath of fresh air. 'Hey, I need X. <installs X>' instead of 'Wheedle wheedle sysadmin please install X.' Rock.
I really spent a long while reading and researching my choices. Please keep in mind that my priorities are almost certainly not yours. For me, Rimuhosting was definitely the best choice. Let me explain my thinking...
Nothing in particular sparked this email, except when I checked my server and realized that my server is coming on 90 days of problem-free uptime. I really have to express again how satisfied I have been with your service, support, and pricing -- and I sincerely hope that you can keep up this outstanding performance.
I just wanted to thank you for the awesome service! It's been less than a week since I placed my order and I'm almost fully set up (thanks to the *fantastic* documentation on your website). Migrated two J2EE development webapps over here and am thrilled with the performance. Totally satisfied, I'm recommending rimuhosting to everyone I speak with. :)
While Rimu's site isn't the best to look at, within 10 seconds I can find *in depth guides* to running and installing almost any service I would consider. Go to more "corporatey" sites like G*****y or L*****b, and it will take you 5mins to find the FAQ and 10mins to realize it was outsourced and written by a marketing graduate. Totally useless.
[RimuHosting] provide the best support I've ever heard, read, or asked for. They now perfectly their stuff, and work on your problems with reckless abandon till they got the solution... Today makes two years of successful, fun and relaxing hosting with them (^:
Just a random word of praise. I recommend RimuHosting to everyone I know who is in the market for hosting, which has been quite a few people lately. Especially the poor sods unlucky enough to be on **** (man they suck). People who investigate say that you are by far the best offering and price out there. How can you be so cheap (err, inexpensive) and still give such good service?
I just wanted to take a moment and say "thanks!" for the great support and service being provided by you folks. Every support ticket I've entered has garnered a rapid, helpful, and dead-on response, even when I've asked a dumb question or totally misunderstood a feature. so, thanks!
Thanks for all the tips. I checked out all the HowTo pages -- very nice. Sure saved me alot of time -- researching all the packaging I need to know. Wished I'd come here for my other website development a couple of years ago.
Many of you have read my recommendation for www.rimuhosting.com before. If so, skip this one. I highly recommend www.rimuhosting.com. Been using them for nearly 2 years. Support is VERY GOOD and timely. They are very knowledgeable on Linux, JBoss, Apache, Tomcat and MySQL and easy to get along with.
I am writing to say that I am absolutely floored with the exceptional support I was given. The account was setup in just over an hour. I had a technical problem connecting to my new VPS. After an hour or so of troubleshooting, the problem was resolved. The problem was NOT WITH THEIR SERVICE, it was a configuration issue with the ssh client on my Mac. Instead of getting the standard "it's not our problem" so often heard from IT support people, Peter of Rimu patiently helped to resolve my issue. I've been an IT consultant and developer for over ten years, and I've never had such a good support experience. Print it on a sign, put it on your website, take an ad out in the local paper - I say you guys are great, and I hope for the success of your business.
Thanks a million for your help. Having dealt with other hosting providers who a) don't have a clue or b) don't have (or make) the time to help or c) just ignore you, it really is a breath of fresh air to get so much help. Frankly, I am astonished by how much you give for such a reasonable price. And you can stick that on your web site ;-)
Thanks for your great hosting service. The performance of your xen vps accounts is amazing. I have used Virtuozzo, VMware and User Mode Linux VPS systems and none of them come close to Xen. It is hard to tell the difference form a dedicated box when compiling and other processor intensive tasks. Expect many more people to move to your service as I recommend it to rails developers looking for a better hosting solution.
[The Xen VPS performance is] pretty impressive. It rebuilds my whole NanoBlogger static site in 7.62 seconds. My previous _dedicated_ server with a physical AMD Sempron @ 1.67GHz and 256MB of RAM took 11.89 seconds to do the same
Glad I was able to find you guys in the forest of hosting providers out there. I was most impressed by the commuinty atmosphere, and your dedication to Open Source (even offering os developers discounts). Also, your dedication to providing value instead of ramming as many customers as possible on each box.
I could not have completed any of this without your help. I was in over my head a few times with this project (it is the biggest I have ever done) and you guys bailed me out everytime. I have learned so much corresponding with you both. Never have I dealt with a company that had support as helpful, knowledgeable and efficient as your team, in any industry. I will always refer clients your direction and sing your praise any chance I get.
A testimonial - really we mean it!! - thank you - keep it up: Moving to Rimu Hosting has added a tremendous certainty to our business - thank you ! Your service, support and hosing solution is simply world class. For the first time we feel confident to expand our on-line business knowing our hosting company will not let us down.
Another thing that has impressed me is how thorough the support tickets have been. After installing Confluence, they sent me a line-by-line account of what they did, in actual English (peppered with linux-speak of course). I really appreciate how they've taken time to explain things to me (so I wouldn't have to ask them again!) - this is something I've seen lacking in many otherwise good hosts.
And I've got to say, a lot of companies have quotes from satisfied customers on their website, and they don't live up to them. You guys have definitely lived up to yours. Consider me a satisfied customer already.
On a side note, I've got to say, my experience since I've changed to Rimu has been unmatched by any of my prior hosts. You guys know your stuff and have been a great help through my 'growing pains'. The hosting plans are solid, generous and a joy to work with--who could ask for any more control over their environment?
[RimuHosting are] smart and love their work. Unlike a lot of providers, there's no dopey help desk: They hear you when you talk geek. And, more important, they hear you when you just hosed the web server and can't remember a word of geek. It's your life and your box. They owe you nothing but warm hardware. What's great, though, is how much farther they'll go when you need it. Uptime has been wonderful. They are vigilant; they anticipate problems; and in the unlikely event you spot something before they do, they respond right away. We pay $19.95 a month for this. Never has anyone gotten better value from a dollar.
As usual, i am incredibly pleased with your service. I think this bears repeating, so, at the risk of being repetitive -- you guys really do a great job. I am consistently impressed with your great service, good product, and just plain common sense. I hope the business is going well; you deserve it.
Just wanted to drop you a note of appreciation for the truly superb service you provide. I have been through quite a few providers in the last few years and no one comes close to providing the value you do. But your customer support is truly extraordinary and makes me very confident as a customer. Keep it up!
I have been _paying_ for months to other companies for DNS services (DirectNIC) and a second VPS ([at another VPS host]) mainly used as a backup MX and backup space. Just because I didn't know that I already had all these services at RimuHosting, under a single management interface and at no extra cost!
Thanks for a prompt service. So far I'm very pleased with my new Rimu VPS. It works smoothly and the instalations is well thought [out]. Also it works very fast. I was using another provider's VPS last month and it was very bad, was very slow (even on a 12 Gb RAM server with 4 CPUs) and the installation was all messy. So I'm definitely switching to Rimu, and already canceled my [editted] VPS.
I really appreciate that you took the time to investigate and to bail me out. I hope you know I already regarded your service as Beyond the Call, but this went beyond even that. Thanks again -- and for what it's worth, I'll let the thousand-odd subscribers of the list know how much we value our relationship with RimuHosting.
I've been SERIOUSLY impressed with the support response from you guys. Especially when I get an email at like 11:30 at night (barely 30 minutes after I sent in the support request or question) and it's actually helpful! You rock!
The service was very fast and very informed. They really know J2EE, MySQL and Linux! If you are building something more than 'plain vanilla' and need a higher level of control - you should strongly consider this service over the larger less service oriented hosting options.
I just wanted to thank everybody there at Rimuhosting, because I now have sufficient knowledge of my virtual VPS to be able to just develop my apps and install them, without being so confused, as i was initially. I really like my VPS machine, and i think the service is excellent.
I am now hosting humandoing.net on a nice little VPS from RimuHosting. The service these guys provide is off the charts, and by far the best bang-for-buck factor I have been able to find. Highly recommended.
Awesome! This is freakin' awesome! I owe you a beer. Or if you aren't a beer drinker, I dunno, a glass of wine or port or a nice brandy or... I dunno, you might not be a drinker. I dunno, a coffee or tea or cola or pomegranate juice or whatever you take. Suffice it to say I owe you lack of thirst. Inebriation optional. You guys are dangerously awesome. Awesome!
I am really pleased to find somebody who really knows about java development, many of the other shops just offer out of the box stuff and cant really help you much beyond their package. And, i like the VPS technology in that i can treat it like my own physical server even though it is literally shared.
I just wanted to drop a line to tell you that you have made a very good first impression with your service. I have been trying to get this code to run on another ISP for about a week. They basically told me it could not work. All I did was transfer the files over to the server you provided me, restarted Tomcat and everything works perfectly.
I have been delighted with the level of support I have been getting from Rimuhosting compared to the previous company I was using. I had some initial concerns moving from a shared webhost with a very power server and 4GB memory to a VPS but the server has been performing beautifully.
BTW, thanks for recommending Plesk. Allowing Plesk to do what I've always done via webmin has taken some adjustment, but it delivers quite a bit value for the occasional frustration one lives with. I now have a much better grasp of the resources each domain is consuming which has been very handy. Thanks again.
Who really cares about gmail? For $20 a month, you can get your own virtual linux server from Rimuhosting.com and run not only unlimited web servers from it, but can also run a mail server. Install squirrelmail from the link above and you have a highly accessible mail account that will rival gmail, yahoo, hotmail, etc. If you think about all the things that you can really do with Rimuhosting, it's mind boggling how much money you can really save!
My new hosting is done by a company based out of New Zealand (their servers are based in the US) called RimuHosting. My service thus far has been beyond amazing. Their tech support _really_ knows what they're doing. They offer great packages starting at $20.00 a month for Linux and support 3 different distros for your pickin'. All servers are bare bones and it's totally up to you to configure them. They also install Webmin as a free web based admin tool. I really recommend these guys if you're in the need for hosting.
As a grad student, funds tend to be scare, be it your own or your lab's. However, for a measly $20USD a month, you can have your own virtual linux server on the internet to do whatever you wish. The service is provided by up-and-coming Rimuhosting.
I chose Rimuhosting as they pre-install Jetty and JBoss which panders to my Java bias. A number of months down the line I can say that it is a good experience. There were a couple of teething issues on the host box that I was running on during the development phase of the project. Both times though rimuhosting were very quick to respond and fix the errors. I can strongly recommend trying out VPS to anyone that is going to setup a database driven site.
I have one of your excellent VPSs. I can't rate them highly enough - I have only had one outage in about three months which is a heck of a lot better than I could manage when it was running at home ;-)
Frankly, I was a bit skeptical about signing up with you guys - not being local or a known name to us - but you just scored huge points for this quick, personal email! Thanks for impressing us already.
I must mention that I am extremely happy with my RimuHosting account. The machine and network speed and uptime have been fabulous. In fact some of my clients are very pleased at the services that I have managed to offer from my VPS. Keep up the good work.
I'm seriously impressed with your service. I just left my job at a web hosting company a while ago... I find it very amusing that they did not consider you a threat, because they should. This destroys anything that we offer, and we consider ourselves a "pioneer" on the VPS platform (albeit in Windows). I'll be making some strong recommendations towards you all for sure, as the value is simply unbeatable.
I've been very happy with the stability, reliability, and connectedness of my rimuhosting VPS. It's been especially important since I've been off on extended business travel across the country the last two months, and I feel blessedly free to assume it will be running reliably
My website is hosted by Rimu Hosting, based in New Zealand. Provide linux-based hosting, VPS, all sorts of applications (mail server, ftp, cvs, Java, database etc) at a very reasonable fee. Plus, I get 'root' access (via SSH ofcourse). Support is terrific (via Yahoo IM). Can't complain. Lots of packages/plans. Very developer-friendly. The folks there are very knowledgeable, and pretty hands-on. Recommend them wholeheartedly.
Key things attracting me to RimuHosting: great price, technical competence, quick responsiveness, good feedback from some of your customers, good FAQ/HOWTOs, no-nonsense/low spam/high signal-to-noise ratio rimuhosting.com website, and operator availability. I'd rather work with a small-to-medium size organization that is technically competen and whose staff has a direct stake in the business success
It's only been a few days, but I'm very pleased with your offering so far. The documentation is great and actually works! Setup has been a snap because of it. Keep up the good work, and please continue to update the documentation as necessary. It's VERY helpful!
I was amazed at how fast it was set up, and the speed the server generates my pages. And your HOWTO's make setting up things very easy. Also I couldn't find any other dedicated / shared server after looking for weeks in this price range, until i did a search on Slashdot
I would just like to let you know how well your service is working for us. Our website is working great and responding quickly. We also appreciate the speedy responses when we have asked for support request. Keep up the good work!
Amazing service man!! I signed up like 30 minutes ago and I am already logged in onto my server :D LOVE IT :)
A friend of mine @ work told me about your company: I was telling him what I was looking for and he told me he knew exactly what I need and showed me your site ... 2 hours later I am signed up and running :).
Your support so far has been wonderful!
You are awesome!!!! You save my *** big time... The ONE directory I wasn't backing up...anyway, your help has been incredible - I'm recommending you guys to everyone I know ;) Many thanks - all is well again on my web site.
Thanks! I've been playing around and am very impressed with your service. I still have to get used to setting much of it up, but your setup help/starter guide helps out a lot -- I'm thinking about avoiding FTP and using SCP, for example, which is something I had never heard of before. ZoneEdit works great, too. Anyway, thanks again.
We chose RimuHosting, a company that operates out of New Zealand, which has so far been professional and polite, and knows its tech (important for geeks). We've been using Rimu for about six weeks at this point, and no problems so far. Imagine, a company that tells you immediately if it's experiencing any problems, and promptly fixes them! That kind of service seems marvelously foreign when you've been used to grumpy, or obnoxious, responses - if I got any at all.
Thanks again for all your help. I have to say that RimuHosting's customer service[...], is better than I could have ever dreamed. I was hesitant to sign up with RimuHosting at first cuz I wasn't sure I'd be able to get used to the "do it yourself" type of hosting. With your help, however, things are working out ok.
This is first ISP, where the service is excellent... I've been frustrated the past few years
Again I want to thank you for a great hosting. In fact, it is a best plan I've bought for last 5 years on the Web :)
Thanks so much. I'm still in awe at the quick response. My friend, whom I mentioned how quickly you responded to, in fact said "Holy ****, that quick?" =)
I was aware. I hope over the next couple to send a few more your way to utilize your unique and excellent service.
You're the third VPS type host I've signed up with, and you're by far the best. It's a pleasure doing business with you.
I'm impressed with everything about RimuHosting so far! You guys are awesome!
- Mark (after our monitoring picked up a problem on his server, which we fixed).
You guys rock. Thanks for the great hosting and prices.
- Darius, on his second order (he also referred someone and got one of our $15 referral hosting credits).
Server is performing wonderfully though and my customers and I are very pleased with your service. Keep up the good work!
- Robert (ironically this came in after wed sent out an alert email to customers affected by a short network outage)
EVERYTHING is going excellent with the hosting. I am extremely happing with the level of service and support offered.
I've written before and went with [another VPS hosting company], but wasn't happy with them with the delays in service.
- Michael, signing up with us.
I've been playing with one of their [RimuHostings] cheaper plans for just under a week now (I'm thinking about consolidating a few generic hosting accounts onto one virtual box) and so far it's great. The servers are in the US. It's $20 US a month for 64 megs RAM, 4G space and 30G bandwidth. $10 to set it up and they're quick - my Debian box was up inside half an hour. Happy.
Don't worry about the mistake. I am one happy customer that I could go watch a movie on cable with a couple of tins and come back to find that you had fixed the problem. Nice one. :-)
- Simon after we fixed our goof-up on his setup.
I opened a VPS account at RimuHosting, and I'm really impressed by the possibilities of such a VPS account. It's like your managing your own real Linux web server.
The past few days were the first chance I had to "move up" to my new VPS! Yes, it was a little shocking to go from a "very managed environment" at another host where all I had to do was FTP .class files, but looking back IT IS WORTH IT! The frustrating "learning curve" has made me a whiz using the file manager et. al. So, you can start off your Monday morning with one less headache!
- Jeff (after settling in to his new VPS)
I registered [my domain] for my family 3 years ago, I've tried several hostings and virtual servers, and your service is the best I've seen. It just works. I'm truly happy :-D
Just wanted to let you know that all is humming along very nicely and haven't had anymore complaints... Nice work! :) I sleep a lot easier at night having everyone on the VPS.
- Robert (after a few problems doing a custom Jboss 3.2.1 install, things seem to be running smoothly).
I like this service so much for my personal use that I am signing up another account for my company.
At 4GB space, 30GB/Month transfer, it's the best deal out there that I was able to find. I found it by browsing the active ads at Kuro5hin. I was also impressed at Rimu's speedy setup. And IM support! Oh my. They even setup MT for me, which is kinda unexpected for an account of this kind.
- Jeremys first post on his RimuHosting hosted weblog
It goes without saying that I will be recommending your services to other people, as your service is one of the best I've ever used.
- Dave (when canceling his account with us - because he wasnt using the VPS)
Many thanks for the very quick, extensive and knowledgeable reply. Great to have the kind of feedback you've supplied, comes as a bit of a shock these days to be honest.
- Martin, after answering a sales question
I just wanted to commend you on your performance as my VPS host so far. It's awesome to be able to develop on a server with a fixed IP and with ridiculous download speeds. I think it's a good deal for the price.
Ah root access, is there anything sweeter? Sorry, don't answer that.
- Jason "having a moment"
Thanks for the great support!
Thank you once again for your stellar customer service.
- Gordons brother this time.
You guys all rock over there. Very speedy getting response out, and very helpful. I have tried...about a dozen different hosts, most not working out for one reason or another, and you guys have single-handedly been the best hosts. And I know I can get a little annoying with requests, so thanks for being patient, and so helpful.
- Brian (3rd VPS reinstall and counting )
I start crying tears of joy and happiness every time I think of RimuHosting's service. YOU ARE AWESEOME!!!
- Corey (surely just buttering us up so well answer a Sendmail question)
Thank you very much for the fast response! You guys are great.
Thanks you so much. Your Service Rocks. We are shocked in the good sense... we didn't expect this excellent level of performance/support... If you need references for other customers, feel free to send then my e-mail address.
This hosting setup kicks ass, especially since I got Horde working for email, etc.
Thanks for the heads up on the problems. Your service has been unbelievable. I have never experienced getting warnings of a potential problem before. Thanks for the info. It's much appreciated.
This place seems sane :)
Like what I'm playing with so far, very slick :)
You know I checked more than 100 wehosts and I read their ToS. But IMO you are the best amongst them and I'm happy to found you. a dedicated server without that high price. Thanks again.
I've started playing around with the server, and so far I'm very happy with it, using the HOWTO articles to setup FTP and mail.
The server looks great. Another day or so of tweaking and I should be good to go live. Thanks for your help!
Just want to drop a note to say thanks for all your help.
So far I'm really pleased with your service and would (and have)
recommend you to others. Keep up the good work!
I've come to enjoy greatly the prompt responses to all of my inquiries, a thousand thanks. =)
Thanks! If all that I'm reading is correct, you guys are my dream come true as far
as hosting is concerned. I am sure to have fun this weekend. :)
Once again you come through!
Thanks for the service you're offering. So far everything about this virtual machine looks just great!
BTW, you guys by far have the best customer service of any hosting i've ever seen.. Thanks again for your extremely prompt customer service today, I'm already sold that I'm staying with your company for my serving needs :)
We are stoked...Fantastic service.
I'm still trying to think of a reason to keep my old hosting service. If everything works out, I'll probably ditch it in a few months and just use your service.
Anyway, thanks for your patience and info. I'm very impressed with your level of customer service.
And one nice thing you forgot to mention about user mode hosting: it beats the hell out of paying 350USD/month+ for dedicated hosting! I don't know how many other companies are doing it but I absolutely love the idea. I think you've found the future of hosting :)
Thank you, nice with competent support!
Thanks! You guys truly are fast. I just had a really bad experience with another VPS provider, which makes this even more pleasant.
Thanks for all your help and support, it was really fast that's what we were looking for.
Thank you, you've been tremendously helpful... I'll let you know how it goes. Thanks.
I've been thrilled with the account and tech-support--I'll definitely recommend you guys to clients in the future.
Thanks a lot for setting up my account so quickly! I am really impressed!
Thanks for the quick service. I may get used to this... :-) Everything looks great!
Things are going very well... BTW your [mail setup] instructions are very clear and much appreciated.
Thanks for the quick turnaround on this!
Thanks and cheers to you. You were able to setup this in a day while another company I have dealt with took 2 weeks and yet they were not able to set it up.
"Excellent! that was fast."
"So far I'm having fun :-)"
"Thanks for everything. We're very happy with the service and support we've received so far."
"I'll be sure to recommend you to others who are looking for a robust server solution but aren't ready for a full server :)"
"You guys rock. It's great to see things going forward. Thanks for it."
"...everything is going great, especially the quick support."
"...this is really great. thanks so much. i will definitely keep you posted"
"Wow. You/RimuHosting continue to blow me away. I need to figure out how I can get you additional customers. You deserve it. Thank you. Thank you both for the changes, and for the detailed explanation/tutorial so that I can learn from it."