Hosted at Colo4Dallas, The best data center in the world. We love them to bits. The network is rock solid.
Their remote hands staff are familiar with all our hardware and are available around the clock.
RimuHosting have great dedicated servers and dedicated sysadmin support. We do the bulk of our new dedicated server setups in Dallas. We manage our own racks. We buy customized hardware so that we can offer machines perfectly suited to our customers needs. We buy them in bulk so we can offer great pricing.
“Help I can't access my server!” It happens to the best of us. You may have firewalled yourself out of the server. Or made a networking config error. Or messed up a kernel upgrade. Or sometimes the hardware just fails.
With many dedicated server providers you would need to fix the problem 'blind'. For example instructing data center staff command-by-painful-command what to do to get the server back up and running.
Some dedicated server providers may offer KVM access. But even then recovery can be slow (as you may need to request reboots, or rescue CDs).
And invariably the server fails when you least want it to (3AM is a popular time). And when you're nowhere near any internet access.
At RimuHosting we do things a little differently.
We monitor the physical servers we host. If the server goes down, we investigate. We reboot them if necessary. We replace any failed hardware. If there is a problem with the machine starting up normally, we get in and fix it. We let you know when there is a problem. And when we've fixed it. And we keep you updated during that process.
If you prefer to be asleep at 3AM, get a RimuHosting dedicated server.
Our sysadmins will find you the perfect solution.
I just wanted to take a moment and say "thanks!" for the great support and service being provided by you folks. Every support ticket I've entered has garnered a rapid, helpful, and dead-on response, even when I've asked a dumb question or totally misunderstood a feature. so, thanks!
- Jeff (giving us some feedback a month after starting hosting with us) (#188/321)
Downtime never occurs
at a good time.
deal with it.