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Home > Support > Notices > Dallas-Europe routing issue

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Dallas-Europe routing issue

PostedFri, 2 Dec 2016 01:07 AM UTC
Last UpdateFri, 2 Dec 2016 04:15 AM UTC (14 hours ago)
StatusOpen

Fri, 2 Dec 2016 01:45 AM UTC: Connections to Frankfurt appear to have improved, after making a change to the upstream supply. We are still investigating UK connectivity.

We have received a few reports of connectivity problems that appear to be related to routes between the US and Europe. We are working closely with our upstream suppliers to identify the root cause of that. The issue appears to relate to tcp connections only, ping and traceroutes tend to work normally, which is means understanding a resolution is more difficult.

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