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I must say, I am very happy with the support you and your crew are analysis and DB development, and other folks would do the sysadmin. This is like having that same setup, except you guys are more responsive.

- Erik (RimuHosting: like having your own personal sysadmin support team, but better) (#129/327)
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Auckland schedule network maintenance

PostedThu, 21 Jul 2016 05:46 AM UTC
Last UpdateThu, 21 Jul 2016 05:48 AM UTC (100 hours ago)
StatusOpen
Affected Data CenterAuckland

One of the backhaul suppliers to our Auckland datacenter will be performing upgrades on their network which may impact some services.

Window #1 Start: Wednesday 2016-07-27 22:00 NZDT
Window #1 End: Wednesday 2016-07-27 23:59 NZDT

Routes to international IP transit and well known CDN services may be affected during the window, while traffic is re-routed to alternate paths. The visible impact for most users is expected to be minimal. Network engineers will be monitoring progress.

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host293.rimuhosting.com Drive Swap

PostedSun, 24 Jul 2016 22:56 PM UTC
Last UpdateSun, 24 Jul 2016 23:23 PM UTC (11 hours ago)
StatusClosed
Affected Serverhost293.rimuhosting.com

host293.rimuhosting.com has a drive that is failing. We will be hotswapping out that drive and replacing it with a new one shortly.

We do not anticipate any downtime. There may be degraded IO over the next 6-24 hours as the array rebuilds.

Update Sun, 24 Jul 2016 23:22 PM UTC: The drive has been swapped and the array is now rebuilding.

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host890.rimuhosting.com issue

PostedSun, 24 Jul 2016 04:55 AM UTC
Last UpdateSun, 24 Jul 2016 05:22 AM UTC (29 hours ago)
StatusClosed
Affected Serverhost890.rimuhosting.com

Update: server was restarted.  VMs will be coming back up shortly.

host890.rimuhosting.com is not responding normally.  We are investigating and may have it restarted.

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host789.rimuhosting.com Drive Swap

PostedSat, 23 Jul 2016 04:29 AM UTC
Last UpdateSat, 23 Jul 2016 04:33 AM UTC (53 hours ago)
StatusClosed
Affected Serverhost789.rimuhosting.com

host789.rimuhosting.com has a drive that is failing. We will be hotswapping out that drive and replacing it with a new one shortly.

We do not anticipate any downtime. There may be degraded IO over the next 6-24 hours as the array rebuilds.

Update Sat, 23 Jul 2016 04:33 AM UTC: The drive has been replaced and the array is now rebuilding.

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host853.rimuhosting.com Drive Swap

PostedSat, 23 Jul 2016 03:49 AM UTC
Last UpdateSat, 23 Jul 2016 04:05 AM UTC (54 hours ago)
StatusClosed
Affected Serverhost853.rimuhosting.com

host853.rimuhosting.com has a drive that is failing. We will be hotswapping out that drive and replacing it with a new one shortly.

We do not anticipate any downtime. There may be degraded IO over the next 6-24 hours as the array rebuilds.

Update Sat, 23 Jul 2016 04:05 AM UTC: Drive replaced and array is now rebuilding normally.

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RimuHosting critical Xen maintenance

PostedMon, 18 Jul 2016 02:32 AM UTC
Last UpdateTue, 19 Jul 2016 00:58 AM UTC (6 days ago)
StatusClosed

@UTC 19 Jul 0057: Added link to https://rimuhosting.com/cp/hsupgrades.jsp

Host server maintenance (will restart VMs).

RimuHosting has received a Xen Security Advisory (XSA) that requires us to perform updates to our Xen host servers. To do this we need to stop the VMs running on these hosts, update the host servers and restart the host servers and their VMs.

These security advisories impact only customers running VMs on our Xen-based host servers.  They do not impact any customers with 'bare metal' dedicated servers.

Your VM will be unavailable during the update.  We expect the updates to take 45 minutes (typically) to 2 hours (less commonly) per host.

Since the update requires a VM restart, now would be a good time to check your setups to ensure that your server boots up as expected.  e.g. that expected services run.  e.g. that SSL certificates do not require manual pass phrase entries.

Scheduling

You can view the scheduled upgrade times at https://rimuhosting.com/cp/hsupgrades.jsp

Customers on dedicated servers can edit the scheduled time via that interface.

The XSAs will be publicly released by the Xen project team on July 26th. We must complete this maintenance before then.

We will notify you separately when your host server is scheduled for the update.  We expect to commence the updates in the next day or so.  Then complete them all before July 26.

Where possible we will attempt to schedule updates at times that are off peak at the host server's location.

Customers on dedicated hosts can schedule updates for a time that suits (provided it is prior to July 26).  Due the logistical demands of the update we are unable to accommodate customer preferences for times on shared hosts.  Customers on shared hosts can move to dedicated VM hosts should they need to control maintenance window timing.

Please subscribe to this notice to stay updated.

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