After my last interaction with Rimu support staff I felt compelled to take a moment and tell you something wonderful about your company.

A few years ago I came to Rimu through a good friend of mine, [xxx]. You might know him, as he was a customer of yours for a while. He's also the co-founder of [a really cool javascript library] and CEO at [a popular web 2.0 developer compnay]. Anyway, I had bounced around over the years with various providers - both large and small, and never really found anyone that was either that great or that horrible. So when he introduced me to Rimu I was expecting what I had grown accustomed to - frankly nothing out of the ordinary or all that special.

However, support is by far the most important area when working with any outsourced hosting solution. It's always scary knowing that if something goes wrong there's no way to personally interact with the hardware or software. Over the years these are the people who made it feel like we had our own staff manning our own servers at Rimu: Zu, David, and Carl.

But last night and this afternoon Ivan blew my mind away. A request from my chief developer for Tomcat and JVM updates and support resulted in a working solution within a few minutes. A few minutes. Let me just say that again. A few minutes.

I know you have a great support staff, but please do something nice for Ivan if you have something you typically do to reward your employees. Over the course of just a handful of emails Ivan has come up with working solutions and some really honest feedback. It turns out I hadn't looked at your latest hosting prices over the years, and Ivan informed me that we should have more ram for our servers at our current monthly hosting cost - or, he said we could down grade to represent what we're currently using and save on our monthly hosting costs.

With honesty like that I'll not only stay with our solution, but wouldn't hesitate to spend more on other features with you guys in the future. Honesty is such a rare characteristic in business today, and I just can't say enough good things about how Ivan pro actively communicated with us. Between this and the level of service and support, I'm one happy customer. I'll do whatever I can to recommend you to others as well as remain loyal to you as we grow.

This is a big moment for us, as we finally begin to roll out our betas. And there's no other hosting company I'd trust to be with right now than Rimu. From our days in Boston, to Chicago, and now finally in Palo Alto - I'm glad we've stuck with you. Thank you for running such a great company with such great employees. I realize sometimes support is decentralized, but if you're all in an office, I would be more than happy to pay for a lunch or some drinks. And whatever you do, hold on to guys like Ivan, they'll take your company really far.