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Incredible!!!! Thank you SO much for the fast and extremely appreciated response. I was watching the site as you were doing the work - getting quite excited, I might add, as I watched the site do things that I'd not yet been able to do. Your explanation was extremely helpful!! Some reps might not have taken the time to explain those things, but I know have more knowledge which will hopefully help me prevent from doing things like this in the future, and thus preventing a ticket to you. :)

- Ryan (#82/328)
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Sydney Network Maintenance

PostedMon, 20 Aug 2018 19:52 PM UTC
Last UpdateMon, 20 Aug 2018 19:52 PM UTC (238 minutes ago)
Affected Data CenterSydney

Maintenance Window:

September 3, 2018 3:00AM - 6:00AM AEST
September 2, 2018 5:00PM - 8:00PM UTC

During this window our upstream provider will be performing route engine upgrades on one of their core router.

Traffic will be moved away from the router before any major changes are made.  There may be a small outage (expected to be no more than 60 seconds) while that happens.


host895.rimuhosting.com hardware upgrade

PostedMon, 20 Aug 2018 00:29 AM UTC
Last UpdateMon, 20 Aug 2018 00:29 AM UTC (23 hours ago)
Affected Serverhost895.rimuhosting.com

Host895 is an older host server in Dallas.  It has some older drives and we are seeing some drive warning messages.

To improve this we will move VMs on these hosts to newer hardware with some urgency.  Where possible we will upgrade them to SSD storage and in some cases we can increase the memory allocated to the VMs.

The moves will be automated.  We will stop the VM.  Move the disk image to the new hardware (this takes a minute or two per GB of data).  Then restart the VM.  There will be no IP address change.  No action is required by you if your server typically starts up fine after a move.

The moves will occur after UTC Tue 21 Aug 0100 (= Dallas Mon 20 Aug 2000)


host865.rimuhosting.com not responding

PostedSat, 4 Aug 2018 03:44 AM UTC
Last UpdateSun, 5 Aug 2018 00:27 AM UTC (16 days ago)
Affected Serverhost865.rimuhosting.com

host865.rimuhosting.com is not responding normally.  We are investigating and may have it restarted.

host865 is back online.  We are still investigating the cause of the outage.

The DC reported a power problem that caused network equipment failure.


Server rack moves

PostedSat, 21 Jul 2018 06:49 AM UTC
Last UpdateTue, 24 Jul 2018 23:16 PM UTC (27 days ago)
Affected Servershost1369.rimuhosting.com , host1385.rimuhosting.com

Tue, 24 Jul 2018 22:41 PM UTC: Both servers are back online and VPSs restarted. If you are not able to connect please open a support ticket and let us know.

Tue, 24 Jul 2018 21:13 PM UTC: A reminder this work is are set to start shortly (on time).

host1385and host1369 are in a cabinet that is scheduled to be decommissioned. Before that happens we need to physically move both servers to an adjacent cabinet. Additionally we will be shortening the network path to both servers which will enhance networking stability.

All VPSs on those hosts will be stopped while the work is carried out. We anticipate no more than 2 hours down while that is completed and the VPSs come back online fully. We are taking every care to minimise that time, so it may be much less.

The window will start at 10pm UTC (2400 Frankfurt time) on Tuesday 24th July