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I am writing to say that I am absolutely floored with the exceptional support I was given. The account was setup in just over an hour. I had a technical problem connecting to my new VPS. After an hour or so of troubleshooting, the problem was resolved. The problem was NOT WITH THEIR SERVICE, it was a configuration issue with the ssh client on my Mac. Instead of getting the standard "it's not our problem" so often heard from IT support people, Peter of Rimu patiently helped to resolve my issue. I've been an IT consultant and developer for over ten years, and I've never had such a good support experience. Print it on a sign, put it on your website, take an ad out in the local paper - I say you guys are great, and I hope for the success of your business.

- Paul Rezzano (finding out that we don't pass the support buck) (#214/338)
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Connectivity issues at Dallas datacenter

PostedFri, 20 Nov 2009 18:52 PM UTC
Fri, 20 Nov 2009 13:52 PM EST
Last UpdateSun, 22 Nov 2009 14:48 PM UTC (753 weeks ago)
Sun, 22 Nov 2009 09:48 AM EST
StatusClosed
Affected Data CenterDallas (TX)

We are currently seeing some connectivity issues to parts of our Dallas datacenter network. We are working to isolate the cause of that now.

Update: There was a server in our network that had been exploited and was causing a denial of service.  We have resolved that.  And we are looking at increasing the network capacity to avoid this being a problem in the future.  It only affected a minority of servers, those not on our gige network feed.

Update @1947UTC: We detected another flood. We have found the source and stopped that. Packet loss has returned to normal levels.

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