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Dallas monitoring/route issue

PostedThu, 29 Oct 2020 01:06 AM UTC
Last UpdateThu, 29 Oct 2020 19:52 PM UTC (32 hours ago)
StatusClosed

Thu, 29 Oct 2020 19:50 PM UTC: This was caused by a route that was incorrectly added during maintenance the night before. Once the issue was found and the route removed traffic resumed as normal.

Thu, 29 Oct 2020 04:43 AM UTC: Connectivity is restored. We have asked for details of the root cause.

Thu, 29 Oct 2020 04:42 AM UTC: Our upstream provider is still investigating. The following subnets are known to be affected:

72.249.36.0/24
72.249.37.0/24
72.249.38.0/24
72.249.39.0/24

Thu, 29 Oct 2020 01:22 AM UTC: The route issue only affects some traffic sources. Our upstream has acknowledged the issue, we are currently waiting for a further update.

We are tracking an issue with our monitoring in Dallas, and a related route issue affecting a small number of IPV4 addresses. Working with our upstream to understand the issue better.

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Dallas network issue

PostedFri, 23 Oct 2020 02:34 AM UTC
Last UpdateFri, 23 Oct 2020 08:06 AM UTC (8 days ago)
StatusClosed

Fri, 23 Oct 2020 08:03 AM UTC: All IPs should be accessible again now.  If you are still seeing any issues, please let us know.  We are seeking more information from the data center on what happened.

Fri, 23 Oct 2020 05:37 AM UTC: As well as IPv6 the following IPv4 subnets are affected: 72.249.185.0/24, 72.249.191.0/24, 206.123.115.0/24.  Our upstream provider is still working on the issue.

Fri, 23 Oct 2020 03:43 AM UTC: We have checked our Dallas network and beleive it is operating normally. We are working with our upstream providers to diagnose and resolve the issue

We are seeing a network issue in Dallas that may be affecting some users. Primarily it appears to be related to ipv6, but we are also seeing an issue with a small number of ipv4 IPs. Investigating further

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