• 4.0.4701 Dallas

Mon, 3 Aug 2026 21:33 PM UTC, Per data center's request, the maintenance window has been rescheduled.
New Maintenance Window:
5 August 2026, 16:00–19:00 Dallas local time

As part of our ongoing infrastructure improvements, our remote-hands technicians will install and reposition devices within the affected rack.

Maintenance Window:
Start: 5 August 2026, 16:00 Dallas local time
End: 5 August 2026, 19:00 Dallas local time

Impact:
No service interruption is expected. However, due to the amount of cabling within the rack, there is a small risk that a connection could be disturbed accidentally while the devices are being moved.

If this occurs, the technicians will restore the affected connection as quickly as possible. We will monitor the services during the maintenance window and investigate any connectivity issues that arise.

Our Sydney site team is completing power maintenance in the following window

Start time: 20 August 2026, 06:00 AEST
End time: 20 August 2026, 22:00 AEST

Detail: S1 Sydney will be conducting enhancement works to the electrical infrastructure. This will result in one out of the two power rails in each rack being de-energised whilst the work is carried out. Due to the high availability of our systems it will have no effect on any of our servers.

Fri, 31 Jul 2026 01:00 AM UTC: We have been made aware of a traffic flood against a neighboring New Zealand network that has since subsided. This caused congestion on key national and international uplinks which resulted in the packet loss we saw. This affected both of our NZ sites sites.

We will continue to monitor and review our network resilience options.

Fri, 31 Jul 2026 00:37 AM UTC: Traffic has improved. We are working with our network providers on understanding the cause.

We are seeing packet loss affecting multiple New Zealand services. Our team is investigating