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I've been using your service for only a day, but the first day has been a great experience. You set up my server immediately, answered several questions within minutes of my asking them, and provided enough documentation on your site that I'm up and running with a production path for my Rails app with no problems at all (and I've never hosted a Rails app before and am spotty on my sysadmin capabilities).

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Getting started: new VPS user orientation

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Applications (installing and using)