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Awesome! This is freakin' awesome! I owe you a beer. Or if you aren't a beer drinker, I dunno, a glass of wine or port or a nice brandy or... I dunno, you might not be a drinker. I dunno, a coffee or tea or cola or pomegranate juice or whatever you take. Suffice it to say I owe you lack of thirst. Inebriation optional. You guys are dangerously awesome. Awesome!

- Nigel (after we refused to give up on a rather difficult application install. And for the record we've been known to drink the odd beer or wine). (#265/338)
Home > Support > Notices > Dallas-Europe routing issue

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Dallas-Europe routing issue

PostedFri, 2 Dec 2016 01:07 AM UTC
Thu, 1 Dec 2016 20:07 PM EST
Last UpdateSat, 3 Dec 2016 05:00 AM UTC (386 weeks ago)
Sat, 3 Dec 2016 00:00 AM EST
StatusClosed

Fri, 3 Dec 2016 17:59 AM UTC: The issue appears to be resolved, we are still waiting on details or further diagnostics from our upstreams.

Fri, 2 Dec 2016 01:45 AM UTC: Connections to Frankfurt appear to have improved, after making a change to the upstream supply. We are still investigating UK connectivity.

We have received a few reports of connectivity problems that appear to be related to routes between the US and Europe. We are working closely with our upstream suppliers to identify the root cause of that. The issue appears to relate to tcp connections only, ping and traceroutes tend to work normally, which is means understanding a resolution is more difficult.

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