Hosted at Colo4Dallas, The best data center in the world. We love them to bits. The network is rock solid.
Their remote hands staff are familiar with all our hardware and are available around the clock.
RimuHosting have great dedicated servers and dedicated sysadmin support. We do the bulk of our new dedicated server setups in Dallas. We manage our own racks. We buy customized hardware so that we can offer machines perfectly suited to our customers needs. We buy them in bulk so we can offer great pricing.
“Help I can't access my server!” It happens to the best of us. You may have firewalled yourself out of the server. Or made a networking config error. Or messed up a kernel upgrade. Or sometimes the hardware just fails.
With many dedicated server providers you would need to fix the problem 'blind'. For example instructing data center staff command-by-painful-command what to do to get the server back up and running.
Some dedicated server providers may offer KVM access. But even then recovery can be slow (as you may need to request reboots, or rescue CDs).
And invariably the server fails when you least want it to (3AM is a popular time). And when you're nowhere near any internet access.
At RimuHosting we do things a little differently.
We monitor the physical servers we host. If the server goes down, we investigate. We reboot them if necessary. We replace any failed hardware. If there is a problem with the machine starting up normally, we get in and fix it. We let you know when there is a problem. And when we've fixed it. And we keep you updated during that process.
If you prefer to be asleep at 3AM, get a RimuHosting dedicated server.
Our sysadmins will find you the perfect solution.
I've been a very happy Rimu customer for awhile now, and I'm a developer who often winds up fielding questions from clients regarding who to go to for hosting. I always recommend Rimu, but often the CEO/marketing types at the small companies I work with fall in love with some other ISP's "offering", and they just ignore my advice.
Most recently this has happened a few times with [a VPS hosting company with a pretty website]. For me, as a developer, I look there and quickly see through the thin veneer they have set up in front of what is essentially the same hardware offering that you have for effectively the same prices.
A guy like me who is a good developer but not an IT guru really appreciates what he gets from Rimu. If you were to choke back the gag reflex and concede to put up a facade in front of Rimu to fake out the execs at the startup companies, you would get more customers, and I would get to use your excellent customer support more often. :)
- Jeff (providing us some very valid marketing device. One day we really will have a pretty veneer or a website on top of our solid technology and the effort we put into providing great support) (#75/351)
Downtime never occurs
at a good time.
Let RimuHosting
deal with it.
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