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Home > Support > Notices > Auckland Datacenter Network Issue

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Auckland Datacenter Network Issue

PostedFri, 11 Mar 2011 00:10 AM UTC
Last UpdateThu, 17 Mar 2011 23:22 PM UTC (448 weeks ago)
StatusClosed
Affected Data CenterAuckland

We are seeing connectivity issues to some of our Auckland-based machines. We are investigating.

Update: They appear to be responding normally now. It appears to have been a routing issue. We are waiting for details from our upstream provider.

Update: the data center are reporting some issues with their networking gear.  They are working on replacing their core equipment (and doing a upstream bandwidth upgrade to boot).  We are waiting to hear back from them about this and how or if the upgrade will affect RimuHosting customers.

Update: data center staff just called.  They report they will be putting in the new networking this evening.  From 2100 (Friday, NZT) to 0600.  While they are doing this there may be some congestion/slowness on international routes.  And there may be 'brief' (30 seconds to a few minutes) network outages as routes change.

Update @2213TC/1113NZT: We are seeing a number of IPs not pinging we are working with the data center to resolve this.

Update @2238UTC/1137NZT: Data center are reporting a Cisco engineer will be on site in 30 minutes to sort out the networking for those downed servers/IPs.

Update @0114UTC/1415NZT: Most IPs and servers should be back up now.  If you server is not working as expected, please let us know and we can investigate.

Update: Datacenter staff have told us the problem occurred due to the maintenance that was performed, and that it was due to human error. They have assured us that the issue is a one-off and will not reoccur.

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