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Connectivity issue at NZ datacenter

PostedTue, 14 Sep 2010 22:17 PM UTC
Tue, 14 Sep 2010 18:17 PM EDT
Last UpdateWed, 15 Sep 2010 00:25 AM UTC (616 weeks ago)
Tue, 14 Sep 2010 20:25 PM EDT
StatusClosed
Affected Servershost808.rimuhosting.com , host848.rimuhosting.com , host849.rimuhosting.com , host867.rimuhosting.com
Affected Data CenterAuckland

We are seeing some servers not responding at the NZ datacenter. At this stage we are not aware of any scheduled maintenance, and have opened an emergency notice to work out what is occurring.

Update: We received confirmation that a technician is investigating this now.

Update 11:03:19 PM UTC: A PDU (power distribution unit/power strip) issue has been identified in the rack that house some of our servers. That has been repaired and servers are coming back up now.

Update 11:20:00 PM UTC: We are still working on shared host 808, the PSU failed on that as a result of the outage and is being replaced. All other servers should be responding now.

Update @11:45: re host808 power supply swapped, host server pinging, VPS are scheduled to come up next.
Update @12:20: re host808 all VPSs should be up and running again. A raid array on the host is rebuilding so io performance may be reduced for the next 3-4 hours while that completes. We will continue to monitor this and the other servers in this datacenter

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