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Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue8
Currently Being Worked On1
Unread4

Support Queue Statistics

Over Last 12 hours 30 days
Received8335How many requests we have received from customers (including ones to which we have yet to respond)
Seen In17 minutes5 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In33 minutes66 minutesTime between receiving the request and us starting to work on it
Time To Handle RequestNA24 minutesTime between starting to work on a request and sending off the reply
Responded InNA132 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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