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WOW! This may strike you as corny, but when I got to the end of your email and then tried the simple site myself I literally left the computer and jumped for joy. :-D I wouldn't have had a prayer [getting this setup] had it not been for the people on your team. You have made a customer for life. And one who will go out of his way to tell others to sign on with RimuHosting. (I've already told one friend who is preparing to put his company online.) And Rails is pretty "in" right now (I know the feeling; I started with Java right before 1.1 came around) so hopefully I will be able to influence a slew of people. Thank you. Thank you. Thank you.

- Larry (after we sorted out nginx for him) (#97/352)
Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue18
Currently Being Worked On0
Unread4

Support Queue Statistics

Over Last 12 hours 30 days
Received1814How many requests we have received from customers (including ones to which we have yet to respond)
Seen In109 minutes27 hoursTime before the request is seen and prioritized
Staff Started Working On Requests InNANATime between receiving the request and us starting to work on it
Time To Handle RequestNANATime between starting to work on a request and sending off the reply
Responded InNANATime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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