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Another thing that has impressed me is how thorough the support tickets have been. After installing Confluence, they sent me a line-by-line account of what they did, in actual English (peppered with linux-speak of course). I really appreciate how they've taken time to explain things to me (so I wouldn't have to ask them again!) - this is something I've seen lacking in many otherwise good hosts.

- John (over on the Confluence wiki) (#220/333)
Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue14
Currently Being Worked On1
Unread0

Support Queue Statistics

Over Last 12 hours 30 days
Received14128How many requests we have received from customers (including ones to which we have yet to respond)
Seen In80 minutes7 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In30 seconds112 minutesTime between receiving the request and us starting to work on it
Time To Handle RequestNA29 minutesTime between starting to work on a request and sending off the reply
Responded InNA167 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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