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Rimu gives great service. Glad to hear you are doing well. Your support guys are great. They help your customers help themselves by giving them the knowledge and skills they need to run their own servers. You also don't treat us at dummies as many of my previous hosts have. I never seem to have to explain myself over and over again you guys get it right the first time!!

- Mike (#105/361)
Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue15
Currently Being Worked On0
Unread7

Support Queue Statistics

Over Last 12 hours 30 days
Received158How many requests we have received from customers (including ones to which we have yet to respond)
Seen In203 seconds22 minutesTime before the request is seen and prioritized
Staff Started Working On Requests InNANATime between receiving the request and us starting to work on it
Time To Handle RequestNANATime between starting to work on a request and sending off the reply
Responded InNANATime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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