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Thanks a million for your help. Having dealt with other hosting providers who a) don't have a clue or b) don't have (or make) the time to help or c) just ignore you, it really is a breath of fresh air to get so much help. Frankly, I am astonished by how much you give for such a reasonable price. And you can stick that on your web site ;-)

- Rob (After we spent a little time setting up PHP5 for him. And you bet we'll put this on our site!) (#239/362)
Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue5
Currently Being Worked On0
Unread3

Support Queue Statistics

Over Last 12 hours 30 days
Received523How many requests we have received from customers (including ones to which we have yet to respond)
Seen In8 hours21 minutesTime before the request is seen and prioritized
Staff Started Working On Requests InNANATime between receiving the request and us starting to work on it
Time To Handle RequestNANATime between starting to work on a request and sending off the reply
Responded InNANATime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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