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Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue27
Currently Being Worked On1

Support Queue Statistics

Over Last 12 hours 30 days
Received32214How many requests we have received from customers (including ones to which we have yet to respond)
Seen In8 minutes17 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In18 minutes5 hoursTime between receiving the request and us starting to work on it
Time To Handle Request30 minutes38 minutesTime between starting to work on a request and sending off the reply
Responded In52 minutes11 hoursTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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