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Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue10
Currently Being Worked On1
Unread4

Support Queue Statistics

Over Last 12 hours 30 days
Received14195How many requests we have received from customers (including ones to which we have yet to respond)
Seen In52 seconds29 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In51 minutes246 minutesTime between receiving the request and us starting to work on it
Time To Handle Request11 minutes41 minutesTime between starting to work on a request and sending off the reply
Responded In68 minutes9 hoursTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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