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Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue11
Currently Being Worked On1
Unread0

Support Queue Statistics

Over Last 12 hours 30 days
Received15157How many requests we have received from customers (including ones to which we have yet to respond)
Seen In189 seconds15 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In107 minutes194 minutesTime between receiving the request and us starting to work on it
Time To Handle Request206 seconds31 minutesTime between starting to work on a request and sending off the reply
Responded In111 minutes5 hoursTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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