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Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue12
Currently Being Worked On0
Unread0

Support Queue Statistics

Over Last 12 hours 30 days
Received17322How many requests we have received from customers (including ones to which we have yet to respond)
Seen In40 minutes14 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In121 minutes178 minutesTime between receiving the request and us starting to work on it
Time To Handle Request33 minutes37 minutesTime between starting to work on a request and sending off the reply
Responded In133 minutes292 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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