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Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue6
Currently Being Worked On1

Support Queue Statistics

Over Last 12 hours 30 days
Received9235How many requests we have received from customers (including ones to which we have yet to respond)
Seen In178 minutes10 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In2 hours163 minutesTime between receiving the request and us starting to work on it
Time To Handle Request171 seconds21 minutesTime between starting to work on a request and sending off the reply
Responded In121 minutes245 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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