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Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue31
Currently Being Worked On1
Unread1

Support Queue Statistics

Over Last 12 hours 30 days
Received33378How many requests we have received from customers (including ones to which we have yet to respond)
Seen In33 minutes7 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In192 minutes91 minutesTime between receiving the request and us starting to work on it
Time To Handle Request101 minutes23 minutesTime between starting to work on a request and sending off the reply
Responded In6 hours129 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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