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Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue13
Currently Being Worked On1
Unread2

Support Queue Statistics

Over Last 12 hours 30 days
Received21366How many requests we have received from customers (including ones to which we have yet to respond)
Seen In6 minutes9 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In65 minutes78 minutesTime between receiving the request and us starting to work on it
Time To Handle Request15 minutes21 minutesTime between starting to work on a request and sending off the reply
Responded In75 minutes129 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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