Order VPS Hosting
Order a VPS, Semi- dedicated or Dedicated server in Dallas, London or Australia.

Get Assistance
Ask our support team about your hosting requirements.

Support


Host where the staff takes pride in making customers happy

RimuHosting seemed to have the best overall word of mouth, particularly on their customer support. The folk I contacted there were friendly and willing to setup the server to any specification I wanted. They also offer a small discount for folk hosting open source software. I signed up to one of the RimuHosting MiroVPS plans a few weeks ago, and have been very happy with the decision so far. The site has good documentation and I've been able to follow their guidelines and handy scripts for getting the environment set-up how I want it. So far everything has Just Worked, which is great. They get my recommendation.

- ldodds (in a review on his site) (#147/344)
Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue16
Currently Being Worked On0
Unread4

Support Queue Statistics

Over Last 12 hours 30 days
Received16162How many requests we have received from customers (including ones to which we have yet to respond)
Seen In95 minutes11 minutesTime before the request is seen and prioritized
Staff Started Working On Requests InNA79 minutesTime between receiving the request and us starting to work on it
Time To Handle RequestNA41 minutesTime between starting to work on a request and sending off the reply
Responded InNA223 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

About This Page

How our support system works: