Order VPS Hosting
Order a VPS, Semi- dedicated or Dedicated server in Dallas, London or Australia.

Get Assistance
Ask our support team about your hosting requirements.


Host where the staff takes pride in making customers happy

You know, business is business, but you guys are the best I've run across in MANY years of IT... I'm the IT Principal Architect for a global company and have seen the range of services - your group has been consistently solid with communication, responsiveness, and relationships. If there was any way I could have avoided this, I would.

Again, thank you for your efforts - your company is fantastic.

- Jim (after canceling a server due to that business being sold) (#49/330)
Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue16
Currently Being Worked On1
Unread7

Support Queue Statistics

Over Last 12 hours 30 days
Received23338How many requests we have received from customers (including ones to which we have yet to respond)
Seen In2 minutes8 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In13 minutes103 minutesTime between receiving the request and us starting to work on it
Time To Handle Request10 minutes21 minutesTime between starting to work on a request and sending off the reply
Responded In29 minutes176 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

About This Page

How our support system works: