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Home > Support > Support statistics

Support Queue Snapshot

Currently in the Support Queue17
Currently Being Worked On4
Unread1

Support Queue Statistics

Over Last 12 hours 30 days
Received17438How many requests we have received from customers (including ones to which we have yet to respond)
Seen In56 minutes8 minutesTime before the request is seen and prioritized
Staff Started Working On Requests In5 hours144 minutesTime between receiving the request and us starting to work on it
Time To Handle RequestNA30 minutesTime between starting to work on a request and sending off the reply
Responded InNA221 minutesTime from when we received the request to when we responded to it

The times listed are the times to deal with most (70%) of the requests.

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