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Rimu gives great service. Glad to hear you are doing well. Your support guys are great. They help your customers help themselves by giving them the knowledge and skills they need to run their own servers. You also don't treat us at dummies as many of my previous hosts have. I never seem to have to explain myself over and over again you guys get it right the first time!!

- Mike (#74/330)
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Support Queue Snapshot

Currently in the Support Queue9 Items
Currently Being Worked On2
Typical Response Time165 minutes

These figures are for all of our current work queue (for all customers, not just you).

Typical Response Time1: Over the last 24 hours we have responded to most (70%) requests from customers in 65 minutes.

More support stats?